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| Seansoft Ready Call Center |
Provides enterprise-class, business presence involved customer communication management features and capabilities at an industry-redefining value and ease of administration. You get all of the capability and sophistication, without the hassle and cost. Key customer service capabilities such as skills-based routing, customer segmentation and detailed reporting and analytics are included. And of course, it is multi-modal. Your customers can choose to contact you through their medium of choice, via phone, mobile phone, from your web site, via chat, leave a voicemail message, or automatically schedule a callback. On your end, your agents and employees only need a browser, a landline or a mobile phone. Seansoft Ready Call Center |
| Ready Call Center solution is a 100% web-based application requiring no hardware or software installation. |
| Everyone is in Customer Service |
Seansoft’s Ready Call Center solution can be utilized by all members of your team. Queries that only that special someone in your organization can answer, can be directed to them. If they are away from their desk, Ready Call will make sure that they get the message, schedule a pending communications, or direct the call to another phone. Since there is no infrastructure to deploy, or proprietary and specialized call center phones, anyone can participate in your customer service strategy. They don't even need to work for your company. Seansoft’s Readyl Call Center can readily incorporate partners and outside resources into your strategy. There are no barriers--just the right resource, communicating with the right customer, at the right time.
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| Simple or Sophisticated, Your Choice |
Whether you have 1 or 100s of people providing sales or customer serviceSeansoft’s Ready Call Center solutions fits just right. You can choose to allow your customers to contact you through only one channel, such as a local or toll-free number, from your website, or by clicking on a "Contact/Call Me" button included in your email campaign. Or, you can allow customers to contact you through a wide variety of channels and very specifically define the skill sets of your employees to ensure that the right customer is connected to the right resource at the right time. |
Whatever your strategy, with Seansoft's Ready Call Center solution you can grow and adapt it on the fly. No upgrades, no additional modules to install, no consultants, and no IT resources are required. It's not about technology; it all starts with how you want to treat your customers. |
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